We Work for You, Not Your Insurer

Our team helps you understand your policy, including whether it includes Choice of Repairer. This is important, because without it, you may have little or no say in who repairs your vehicle. Killen’s Smash Repairs is not contracted to all insurers, and we do not work under insurer-driven arrangements that can prioritise cost over proper repair outcomes. If your policy includes Choice of Repairer, you can choose Killen’s and ensure your vehicle is repaired to factory standards.

Know Your Rights Before You Claim

Before moving ahead with an insurance claim, it is worth checking exactly what your policy allows. If your cover includes Choice of Repairer, you can appoint Killen’s Smash Repairs to manage the repair of your vehicle on your behalf. This gives you greater control over where your car goes, how it is repaired and the standard the repair is completed to.

End-to-End Claim Assistance

We assist with assessing damage, preparing estimates, photographing the vehicle and managing communication with your insurer. From the first inspection through to repair approval, your claim is handled with transparency, accuracy and a strong focus on protecting the quality of the final outcome.

With a wide range of repair services completed in-house, we can maintain better control over repair quality, timing and communication throughout the insurance repair process.

Always Repaired to Manufacturer Standards

Every insurance repair follows the exact process dictated by the vehicle manufacturer, including structural procedures, genuine parts usage and approved refinishing systems. We do not use shortcuts that compromise safety, performance or the long-term integrity of your vehicle.

Clear Communication Throughout

You will be informed at every step, from initial assessment to completion, so you always understand where your repair is up to. We also share our estimate and relevant repair details with the vehicle owner, helping ensure full visibility throughout the process.

Why Choose Killen’s for Insurance Repairs?

  • OEM-correct repairs every time
  • We always share our estimate and relevant repair details with the vehicle owner
  • Guidance on insurance rights and policy options
  • End-to-end claim management
  • Genuine parts used wherever required
  • Trusted by prestige vehicle owners

Protect Your Vehicle and Your Repair Rights

Protect your vehicle and your rights by choosing Killen’s Smash Repairs for manufacturer-standard insurance repairs completed with transparency, care and the correct repair methods.